Shipping policy

All orders are dispatched from Geelong, Victoria, Australia. We will aim to process and ship all orders within 3 business days. Upon dispatch, you will be sent a notification email containing a tracking number.

During busy periods such as new collection launches and sales, please allow up to 5 business days for dispatch.

Domestic shipping within Australia

Australian orders under $120 are shipped via Australia Post at a flat rate of $9.95 for standard shipping or $14.95 for express shipping.

We offer free standard shipping on Australian orders of $120 or more.

For express delivery on orders of $120 or more, please contact us before placing your order.

In general, standard delivery takes 2 to 6 business days whereas express delivery takes 1 to 3 business days depending on your location. Please note that there might be delays during busy periods such as Christmas and the New Year. You can use Australia Post's postage and delivery time calculator to get an estimate using your postcode.

All prices displayed are inclusive of GST.

International shipping: New Zealand

Shipping to New Zealand

Australian GST has been removed from product prices for New Zealand customers.

Shipping fees start from $16.95 AUD and are calculated at checkout based on the number of puzzles ordered and the total product weight.

Any applicable import duties, New Zealand taxes or customs clearance fees are the responsibility of the recipient and are not included in the product prices or shipping fees.

International shipping: United States

Tariffs are prepaid when your parcel’s shipping label is generated. Product prices for US customers have been increased to cover tariffs and associated administration and processing fees, so there will be no additional charges payable when your parcel arrives.

Shipping fees start from $26.95 AUD and are calculated at checkout based on the number of puzzles ordered and the total product weight.

International shipping: Canada

Australian GST has been removed from product prices for Canadian customers.

Shipping fees start from $25.95 AUD and are calculated at checkout based on the number of puzzles ordered and the total product weight.

Any applicable import duties, Canadian taxes or customs clearance fees are the responsibility of the recipient and are not included in the product prices or shipping fees.

More destinations coming soon

We’re working hard on bringing Wonderer Puzzles to more countries! Shipping to the UK is in progress (estimated early 2027). Stay tuned for updates!